Shipping policy
Shipping Policy
Orders are processed within a week before being shipped.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping method selected. Below are our estimated delivery times:
- Standard Shipping (Switzerland): 5-7 business days
- International Shipping: International orders are shipped once a week. The shipping times vary depending on the destination country.
Delivery times may vary depending on your location and external factors, such as customs processing or carrier delays.
International Shipping
We offer international shipping. Shipping rates for international orders will be displayed at checkout. Please note that international orders may be subject to customs duties, taxes, or additional fees. These charges are the responsibility of the customer and are not included in the shipping cost.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through the carrier's website.
Responsibility for Shipments
Once your order has been handed over to the shipping carrier, we are no longer responsible for any loss, damage, or delays during transit. However, we are committed to supporting our customers and will do our best to assist you in resolving any issues with the carrier. If your package does not arrive or is damaged during shipping, please contact us at deletedscenes.help@gmail.com, and we will help you work with the carrier to address the problem.
Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us at deletedscenes.help@gmail.com, and we will work with the carrier to resolve the issue. While we are not liable for issues caused by the carrier, we will do everything we can to help you.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at deletedscenes.help@gmail.com.